HTX

What is HTX

HTX is a cryptocurrency trading platform offering spot and derivatives markets, wallets, staking, and more. This guide explains how to prepare for login, the login steps, security best practices, common troubleshooting, and tips for a smoother experience.

Preparing Before Login: Account Creation & Requirements

Registered account — Sign up with an email address or mobile number and create a strong password that meets site rules.
Email or phone verification — HTX typically sends a 6‑digit verification code to your email or via SMS during registration.
KYC / Identity Verification — Required for larger withdrawals, fiat deposits, or advanced features; usually involves uploading ID and proof of address.
Optional: Two‑Factor Authentication (2FA) — Strongly recommended (e.g., Google Authenticator) and keep backup codes safe.

Step‑by‑Step Login Process

Go to the official HTX site or open the mobile app — confirm you’re on the correct domain to avoid phishing.
Click “Log In” — typically found in the top right corner on desktop or on the app start screen.
Enter credentials — your registered email or phone number and password.
Enter the verification code (OTP) — the platform may send an OTP to email/SMS when logging in from a new device or location.
Two‑Factor Authentication (if enabled) — enter the code from your authenticator app.
Access your dashboard — after successful verification you’ll be logged in and can view balances, trades, wallet addresses, etc.

Security Measures & Best Practices

Use a strong, unique password you don’t reuse elsewhere.
Enable 2FA and safely store backup/recovery codes.
Double‑check the HTX domain and the site certificate before entering credentials.
Keep contact and recovery information up to date (email, phone).
Regularly review account activity and login history.

Troubleshooting Common Login Problems

Problem	Possible Cause	Solution
Forgot password	Incorrect or lost password	Use “Forgot Password”, receive a reset link/code, and create a new password
Verification code not received	Email/SMS delivery issues or wrong contact	Check spam, verify number/address, resend code, ensure mailbox is working
Account locked	Multiple failed attempts or security triggers	Follow unlock prompts, finish pending KYC, or contact support
2FA issues	Lost authenticator or time sync problems	Use backup codes or submit a 2FA reset request to support with identity verification
Region/compliance restrictions	Local regulatory limits or incomplete verification	Submit required documents or contact support to clarify restrictions

After Logging In: What You Can Do

Once logged in you can access your dashboard, manage wallets and funds, trade in spot or derivatives (depending on your account privileges), update security settings, and contact support for help.

Tips to Improve Your Experience

Use the official mobile app (from App Store / Google Play) for faster access, but confirm authenticity.
Bookmark the official HTX login page to avoid phishing sites.
Keep your browser and OS up to date for better security and compatibility.
Enable login alerts and consider device/IP whitelisting if you handle large funds.